Customer Service Center

We answer phone calls and emails Monday through Friday. Every order has a real human assigned to it, and every customer service interaction is logged for accountability.

How to Reach Us

Common Customer Service Questions

Where is my order?

Track via your customer account or the order tracking page. Shipping confirmations include a tracking number; for guest orders use your order number + email at the tracking page.

How do I return an item?

Email returns@prodisknetwork.com with your order number and reason. We respond within 1 business day with a Return Merchandise Authorization (RMA) number and shipping instructions. See our full Return Policy for terms and timelines.

How do I file a warranty claim?

New items carry the manufacturer warranty; we handle the claim on your behalf if you contact us within 30 days. Refurbished items carry a 12-month advance-replacement warranty from Pro Disk Network — we ship the replacement first, you return the defective unit using a prepaid label.

How do I pay an invoice on Net 30 terms?

Approved Net 30 customers receive invoices by email at the time of shipping. Pay via bank wire (ACH or SWIFT) to the account number printed on the invoice, or via the secure payment link included with each invoice. Late payments accrue 1.5% / month after Day 31.

How do I apply for Net 30 credit?

Email sales@prodisknetwork.com with subject "Net 30 application." Include your D&B DUNS number (if available), a recent bank statement, and three trade references. We process applications within 5 business days.

I need urgent same-day shipping — can you help?

Yes. Call +1 (407) 205-8454 during business hours or email sales@prodisknetwork.com with subject "Urgent order". Orders confirmed before 2:00 PM ET ship same-day; we can quote next-day-air or freight options for time-critical deployments.

Escalation Path

If a customer service issue is unresolved after the standard channel:

1. Level 1: First-line response via support@prodisknetwork.com — most issues resolved here
2. Level 2: Escalate to senior account manager — email with subject "Escalation: [your order #]"; senior review within 2 business days
3. Level 3: Management review — email sales@prodisknetwork.com with subject "Management Escalation"; resolution committed within 5 business days

Policy Links

• Return Policy — 30-day returns, 12-month refurb warranty
• Shipping Policy — same-day, transit times, freight
• Privacy Policy — what we collect, how we use it
• Terms of Service — full purchase terms
• About Pro Disk Network — company information