Shipping Policy
Last updated: July 16, 2026
We ship from US warehouses with same-day dispatch on orders placed before 3:00 PM ET Monday – Friday. Most US orders arrive within 2-5 business days.
1. Shipping Methods & Transit Times
| Service | Transit time (US) | Cost |
|---|---|---|
| FedEx Ground / UPS Ground | 2-5 business days | Free on orders over $150; otherwise calculated at checkout |
| USPS Priority Mail | 1-3 business days | Calculated by weight/zone |
| FedEx Express / UPS Next Day Air | Next business day | Calculated by weight/zone |
| DHL Express / FedEx International | 2-7 business days (international) | Calculated with landed-cost preview |
2. Same-Day Shipping Cutoff
Orders placed before 3:00 PM ET Monday-Friday ship the same business day. Orders placed after the cutoff or on weekends/holidays ship the next business day.
3. Shipping Regions
- United States (50 states) — full coverage, including Alaska and Hawaii (extended transit times apply)
- Canada — DHL Express or FedEx International
- Mexico, UK, EU, Australia, and 27 other countries — landed-cost preview at checkout includes duties/taxes
- Restricted regions — we cannot ship to countries on US embargo list or to APO/FPO addresses for certain items
4. Tracking
You receive a shipping confirmation email with tracking number once your order ships. You can also track via your Pro Disk Network account dashboard or the Track Order page.
5. Freight Shipments
Heavy or oversized items (full server chassis, rack-mount UPS units 100lb+, multi-pallet orders) ship via LTL freight carriers. We coordinate delivery appointments for residential and unattended business addresses. Freight quotes are provided before shipment.
6. Risk of Loss
Title and risk of loss transfer to you when the carrier accepts the shipment. We insure shipments up to declared value. Report damage within 5 business days of delivery for an insurance claim.
7. Failed Delivery
If a carrier returns a package as undeliverable (incorrect address, refused, unclaimed), we contact you to confirm the corrected address. Re-shipment costs are at the buyer's expense unless the error was ours.
8. Shipping Insurance
All shipments include carrier-default insurance ($100 USPS, $100 FedEx/UPS Ground, declared value for higher-value items). For shipments above $10,000, we recommend you purchase additional insurance at checkout.
9. International Duties and Taxes
For international orders, we provide a landed-cost preview at checkout that includes estimated duties and taxes. You are responsible for any customs delays or additional fees imposed by your country.
10. Contact
Shipping questions: support@prodisknetwork.com