Privacy Policy
Last updated: July 15, 2026
Pro Disk Network LLC ("Pro Disk Network," "we," "our," "us") respects your privacy. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have.
1. Information We Collect
When you visit prodisknetwork.com, place an order, request a quote, or contact us, we may collect:
- Identity & contact data — name, business name, billing/shipping address, phone, email
- Order & transaction data — products purchased, payment method, order history, invoices
- Account data — login credentials (passwords stored hashed), saved addresses, order preferences
- Technical data — IP address, browser type, device identifiers, pages visited, referrer URL
- Communications — quote requests, support tickets, chat transcripts, recorded calls (when disclosed)
2. How We Use Your Information
- Process orders, ship products, and provide post-sale support
- Issue quotes, apply Net 30 credit, and manage B2B procurement workflows
- Send transactional emails (order confirmations, shipping updates, RMA tracking)
- Comply with tax, accounting, anti-fraud, and regulatory requirements
- Improve the website, prevent abuse, and analyze aggregate usage trends
- With your consent, send marketing communications you can unsubscribe from at any time
3. How We Share Information
We do not sell your personal information. We share data only with:
- Payment processors (Stripe, bank wire facilitator) — to process payments
- Shipping carriers (FedEx, UPS, USPS, DHL) — to deliver orders
- Cloud infrastructure providers (Hetzner, Vercel, Cloudflare R2) — to operate the site
- Email/messaging providers (Google Workspace, Crisp) — to send transactional communications
- Tax authorities and law enforcement — only when legally required
4. Cookies and Tracking
We use first-party cookies for authentication, shopping cart, and preference storage. We use limited third-party analytics (Google Analytics 4) and advertising tags (Google Ads, Meta Pixel, Bing UET) to measure conversions. You can disable cookies in your browser settings; some site functions require them.
5. Your Rights (GDPR / CCPA)
If you are a resident of the European Economic Area, United Kingdom, or California, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications
- Opt out of the "sale" of your personal data (we do not sell data)
- File a complaint with your data protection authority
To exercise any of these rights, email support@prodisknetwork.com with the subject "Privacy Request" and we will respond within 30 days.
6. Data Retention
We retain order and tax records for 7 years to comply with US federal tax law. Marketing data is retained until you unsubscribe. Account data is retained while your account is active or required for legitimate business purposes.
7. Security
We use industry-standard safeguards (TLS 1.3 in transit, encrypted databases at rest, role-based access controls, regular security audits) to protect your data. No system is 100% secure; we encourage you to use strong unique passwords and notify us immediately of suspected breaches.
8. Children
Our services are for businesses and adults. We do not knowingly collect data from anyone under 16.
9. Changes to This Policy
We may update this policy. Material changes will be announced via banner on the site or email to account holders, with the new effective date.
10. Contact Us
Privacy questions: support@prodisknetwork.com